Return and Refund Policy

Return and refund policy

Blooom Florist Enterprise will ensure that flowers are in good condition when they left us.  However, there may be occasions that the flowers are damaged in transit. Should such an event occur, and the flowers are damaged to a level that you deem unacceptable, please contact our customer care at blooomfloral@gmail.com to inform us immediately. Please note that you will need to email us a photo of the damaged flowers within twenty-four (24) hours of receiving the flowers in order to be eligible for a refund.

IMPORTANT NOTE

Wrapping, bear, cake, decoration, packaging/vase and fillers may vary. Blooom Floral reserves the right to replace any item with another of equivalent value depending on season and availability.

Goods sold are neither Returnable nor Refunable.

For all cancellation order, we will only do the refund payment for 50%. Non refundable on all orders if the flower already done.

We do not take responsibility for failed or delayed delivery due to any of the following reasons:

-  Nobody is available to accept the delivery at the specified location and time

-  The address provided for shipping is not correct

-  The sender did not provide sufficient information about the recipient

-  The number on file for the recipient is not valid

We will assess the damage of the flowers and if we deem the flowers are in poor shape or form, we shall arrange for replacement flowers to be delivered to you on our next available delivery date or issue a refund to you. We do not accept returns due to the perishable nature of flowers.

Refund Policy for Payment Gateway Transactions

For orders paid via payment gateway, any approved refund will be subject to deduction of the actual payment gateway processing fees incurred during the transaction.

The refunded amount will be the remaining balance after deducting the non-refundable payment gateway charges.

However, if the cancellation is due to our inability to fulfill the order, a full refund will be provided.

By proceeding with payment, the customer agrees to this refund policy.

If we offer you a refund,  please note that banks may take up to ten (10) business days to process and transfer the funds into your account. Some banks can take such other longer time, or until your next billing cycle. Blooom Florist Enterprise has no influence over these timescales. Any refunds processed shall be via the original payment method.

Please note that for payments made via Payex payment gateway, the 3% transaction fee charged by Payex is non-refundable and will be deducted from the refund amount.